U.S. Domestic Orders
In order to provide the best possible service to our customers, we ship all domestic purchases either USPS or UPS depending on the weight of package. We ship to all 50 states that includes US territories. Our handling time is between 1-2 Business days. We ship 5 days a week excluding Saturday & Sundays. All orders with the same address will be combined into one package and shipped together.
Free Standard Shipping Terms
FREE STANDARD SHIPPING is offered to all U.S. states that includes Alaska and Hawaii. Packages will ship Standard mail either USPS or UPS, depending upon the weight of item(s). Most but not all purchases are eligible for FREE STANDARD SHIPPING. International orders are NOT eligible for FREE STANDARD SHIPPING. Domestic orders that are requiring freight service are NOT eligible for FREE STANDARD SHIPPING. If you feel that your purchase may need freight service please contact us either by email CustomerService@OrbitalTactical.com or phone 833.430.0502 so we can work out the shipping logistics with you. Please know if you purchase a single item or multiple items and freight services are needed, you will be contacted and required to pay for those freight cost. If freight cost are not paid for in full we reserve the right to cancel transaction(s). We also hold the right to cancel a transaction(s) at anytime if we feel the TERMS FREE STANDARD SHIPPING are being violated. Examples of violations to our FREE STANDARD SHIPPING TERMS and the CANCELLING of order(s) are but not limited to the following: purposefully giving incorrect shipping information also if we suspected an order is fraudulent. If order is cancelled your account will be refunded back the same day of cancellation(s).
Military APO/FPO Orders:
Packages shipping APO/FPO Will ship USPS. USPS does not adequately insure value for packages or offer sufficient traceability of packages when sent to APO/FPO addresses. Therefore, we cannot be responsible for any lost, stolen or damaged packages when sent using this method. The customer is responsible for any duties and taxes.
International Duties and Taxes
The customer is responsible for any duties and taxes. We cannot reduce declared value and will not mark shipments as gifts. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying from OrbitalTactical.com.
All international orders will either ship DHL or UPS. Should a package be lost or damaged, it is the customer’s responsibility to report the loss to Orbital Tactical so that the problem may be addressed in a timely manner. Lost UPS, USPS and DHL packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 90 days, and Orbital Tactical assumes no responsibility for claims made after these time periods.